Refund and exchange policy

We will accept returns or exchanges free of charge if you contact us within 14 days after the item arrives only for unused items under the following conditions.

1. When an item different from the ordered item arrives

2. If the product is clearly defective

* Leather has its characteristics depending on the location of the skin like human skin, and it is difficult to finish everything evenly. Clear scratches are subject to defects, but we may not be able to respond to complaints about leather properties.

Even under the following conditions, if you contact us within 14 days after the item arrives, we will accept returns or exchanges, but you will be responsible for all shipping costs for returns or exchanges.

1. 1. If you order the wrong item

2. If you don't like the item you purchased and want to exchange it for another item

3. 3. If you request a return due to other customer's convenience

Items that have already been approved for use will not be returned or exchanged.

Once the returned item has been received and inspected, we will send you an email notifying you that you have received the returned item. Once approved, it will be automatically credited to your credit card or original payment method.

Contact information for returns or exchanges: SENTIEROFIRENZE@GMAIL.COM